The primary responsibility of this position is to ensure the safety and wellbeing of citizens, patrons, and facilities by providing operational, security, emergency response and customer services in assigned parks, campground, recreational facilities, fields and courts and waterway properties used for recreational purposes. Responsible for assisting with supervision of Volunteers, Recreation Aides and Ranger Technicians within assigned area, include training, employee relations, prioritizing and assigning work activities. Major tasks will include but are not limited to:
Performs random vehicular, bike and foot patrols of various parks and recreational facilities as maybe assigned to ensure visitors safety, as well as enforcement of park and programming rules, laws, regulations, policies and city ordinances.
Provides Ranger presence at various city-wide special events and other recreational/athletic programs at city parks and facilities and schools, as may be assigned.
Ensures the safety of park, recreation and tourism patrons; protects park resources and property; maintains grounds and facilities as needed.
Provides exceptional internal and external customer service that meets the expectations of the City’s Customer Service Initiative, answers telephone, assists visitors; and provides public with information concerning park operations, program policies, recreational facilities, programs, and resources. Applies customer service techniques, uses tact and maintains professionalism in all communications with the public, employees and volunteers. Assists park patrons with inquiries and programs; responds to inquiries or problems relating to the park verbally or in writing.
Responds to emergency situations, as a first responder, and may provide basic first aid.
Maintains records and prepares reports; enforces State and City laws on City properties; issues summonses; makes arrests; and testifies in court. Prepares and submits various accident, incident and statistical reports.
Inspects various facilities, structures and equipment, identifies problems, hazards, and concerns related to visitor usage of park facilities and reports to supervisor and completes minor repairs.
Handles routine maintenance, cleaning and repairs on park properties as required. Assists with grounds keeping operates hand and power tools. Operates various types of transport vehicles and equipment to include, boats, ATV, golf carts, bike, tractor, trailers, canoes.
Participates in revenue operations at events and programs, camp store, campground, and concessions. Operates cash register; sells concessions and retail merchandise, processes boat, bike, cabin, shelter and facility rentals, program memberships, disc and mini golf. Processes credit and cash transactions, performs daily close out procedures and balances cash drawer. Transports deposits to required processing locations. Reserves picnic areas, recreational specialty facilities, fields, and picnic shelters; maintains waiting list, using specialized software and notifies when an opening becomes available.
Assists with park and recreational events and programs as well as interpretive walks, camps, clinics, educational programs, talks and other programs relating to park resources, natural history, fish and game, and conservation efforts; assists in the care and rehabilitation of injured park wildlife. Researches, develops, and implements educational programs and media materials for park visitors.
Assists other agencies/departments including, but not limited to, Fire, Police, Animal Control, or Game Commission; directs traffic and assists with special events in parks as needed.
Assists with custodial duties of facilities and equipment and stocks inventory and supplies.
Assists with park projects; researches, prepares and presents detailed reports.
Will be required to respond and provide services during inclement weather and emergency events.
Performs other related work as assigned.
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of relevant experience.
Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
Requires successful completion of departmentally required courses at the Police Academy or equivalent course work as determined by the Director of the Chesapeake Police Academy and the Director of Parks, Recreation, and Tourism.
Required to complete Special Conservator of the Peace certification in the specified time period. CPR and First Aid certification required. Must qualify annually to carry a City-issued firearm.
If you join the City of Chesapeake as a full-time regular employee, the City will provide a foundation of benefits for you. The benefit program for full-time regular employees of the City of Chesapeake, such as retirement, life insurance, holidays, annual leave, sick leave, and paid time off. If you join the City, you will receive detailed descriptions of the benefit plans.