Customer Service Technician

Frederick County, VA Parks & Rec
Published
09/22/2021
Location
Frederick County, VA, Virginia
Category
Other  
Job Type
Job Code
7101005
Attached Document
Salary
32760.00-37646.00

Description

Performs essential customer service and registration tasks utilizing a variety of computer software programs. Answers telephones and performs tasks related to customer service needs. May exercise limited supervision over subordinate part-time clerical personnel. Performs related duties as assigned.

  • Collects registration/facility fees and enters into the registration system.
  • Enters facility requests for staff, Youth Sports Partners, and general public into registration/scheduling software.
  • Reconciles daily receipts and resolves internal account discrepancies.
  • Processes weekly ACH payments.
  • Performs period-end processing related to registration software program.
  • Answers telephone inquiries and provides excellent customer service to callers.
  • Prepares routine correspondence via mail, faxes, and email.
  • Updates cancellation information via the phone, web, and social media.
  • Assists with social media marketing and highlighting of program offerings.
  • Assists with oversight of community center duties.
  • Assists with the patron check-in and with the daily operation of community center amenities.
  • Reviews incoming and outgoing mail.
  • Processes program and facility surveys and assists with on-site registration as needed. Assists with Laserfiche filing and with programs and facilities as needed.
  • May drive a County vehicle.
  • Other duties as assigned.

Full description online at www.fcva.us/jobs. Must apply online.

Required Experience

Experience in use of registration software, web-based software, and social media marketing. Three to five years of clerical and receptionist experience in a fast-paced environment.

Employee Benefits

Full compensation package provided.

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