Clerk Cashier – Member Services Specialist – Programming & Operations – 34047

City of Virginia Beach Parks and Recreation
Published
07/22/2021
Location
Virginia Beach, VA, Virginia
Category
Other  
Job Type
Job Code
34047
Attached Document
Salary
$28,142.40 - $41,246.40 annually
Required Education
High School or GED

Description

Our MEMBER SERVICES SPECIALISTS (Clerk Cashiers) work in the communication and information hub of our Recreation Centers providing extensive and direct legendary customer service. Our Recreation Centers are open seven days a week from early morning to late night, including most holidays. Job responsibilities and duties include, but are not limited to:

Customer Service and Sales

  • Actively and positively engage with customers, providing them with options to enhance their experience
  • Provide facility tours to prospective members
  • Provide information related to a variety of topics, pending customer questions and needs
  • Conduct activity and membership sales while up-selling and cross selling our programs and services
  • Resolve concerns in a positive manner
  • Assist customers with account inquiries
  • Resolve a variety of account issues
  • Our legendary customer service is provided in person, via multi-line telephone, and electronically

Member Services Operations

  • Enter and maintain program information in ActiveNet database
  • Process registration forms and financial transactions for a variety of classes, camps and programs utilizing database and point of sale systems
  • Maintain confidentiality of database accounts, financial records, FOIA’s, and other matters
  • Process room rentals and complete work orders
  • Interpret and explain customer accounting transactions
  • Manage filing systems and records retention
  • Prepare written correspondence
  • Record meeting minutes
  • Distribute mail
  • Utilize Microsoft Office products such as Word, Excel and Outlook
  • Work with databases such as ActiveNet, InSITE, Corvel and Risk Master
  • Assist in resolving center computer, printer, copier and phone issues
  • Operate standard office equipment and Point of Sale system (computer, POS keyboard, ID camera,credit card system)
  • Assist with other administrative support projects and tasks as needed

Financial Accountability

  • Process and verify for accuracy daily revenue collection and end of night closeout reports
  • Assist team in meeting established goals and expectations
  • Prepare and submit daily financial reports for deposit to include end of night closeout report
  • Prepare and execute bank deposits

Leadership

  • Serve as the Member Services supervisor on duty in the absence of the Office Supervisor and Account Clerk II
  • Provide coaching and mentoring as needed
  • Document and communicate supervisory concerns
  • Actively participate and model behavior that creates a positive, inclusive, and welcoming atmosphere

SPECIAL REQUIREMENTS:
All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or Citywide emergencies.

Open until filled: This position will be reviewed on an ongoing basis. Once the appropriate applicant pool has been established, it will be closed.

Required Experience

MINIMUMS: High school or GED plus one (1) year of experience in fields providing the required knowledge, skills and abilities; or any combination of experience and training which provides the required knowledge, skills and abilities.

SPECIAL REQUIREMENTS: Must be able to work rotating shifts (days/evenings) including weekends and holidays and be available to work overtime when required to meet operational needs. All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

SPECIAL INSTRUCTIONS: This position is being advertised as a pool, and applications will be used to fill current vacancies and any other similar Clerk Cashier positions that become available within six (6) months from the closing date of this posting.

Open until filled: This position will be reviewed on an ongoing basis. Once the appropriate applicant pool has been established, it will be closed.

Must be available to work varied hours (early mornings, nights, weekends and holidays) to facilitate facility operations. Typical shifts may start as early as 5:45 AM and may end as late as 9:30 PM, schedules are based on operational necessity.

Work location may change based on operational needs.

The position you are applying for is designated as Alpha I, requiring the selected candidate to work, regardless of the City’s operational status.

Employee Benefits

Full Time Benefits